Posts Tagged ‘warranty’

Upon the purchase of a monument from Sartin Memorials/Mike’s Laser Etching, you will have received a copy of our LIfetime Warranty. If at any time, you believe that you have an issue which should, or may be, covered under the lifetime warranty, we ask that you take the following steps to file a claim with us:

1. Take clear photographs of all of the damaged area, both up close and of the full monument.

2. Find your original purchase contract to reference.

3. Contact us to request a Memorial Damage Claim Form to complete. Below is a link which will take you to an example of the Memorial Damage Claim Form.

4. Complete the Memorial Damage Claim Form completely and forward to us, along with the photographs of the damage. These can be mailed to us at PO Box 184 St George’s, De 19733 or emailed to us at info@mikeslaseretching.com. (Please be sure to keep a copy of everything submitted if you are mailing your claim. Although we typically return all original photographs being used in the design process immediately, we will be retaining any photographs submitted with a damage claim for our own records.)

5. Contact us to verify that we have received the form and photographs no earlier then 24 hours after you have emailed and 7 days after you have mailed the form and photographs.

6. Allow us 30 days to review the claim form and photographs.

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Our monuments come with a guarantee that they will be installed into the cemetery in perfect condition*. We were contacted by Ms. Carroll regarding her son Sean’s monument, as there were scratches on the stone at the time of installation. Although our Setting Crew works diligently to ensure all monuments are handled with the up most care, there may from time to time be circumstances which are beyond their control in which something is missed. In these cases, we uphold our commitment to customer satisfaction by replacing the damaged monument.

Unfortunately, that was the case with Ms. Carroll’s monument. The moment Heather & Sara were notified of the issue, we took action to get it corrected as soon as possible. After determining that it would be more prudent to replace the monument, rather than attempt to repair the scratches, we immediately placed a marker, identical to the original one purchased, in line to be sandblasted and etched (Ms. Carroll’s monument design used a combination of both methods).

The replacement monument is below:

Image

After a monument is shipped out (for online sales) or installed (for local sales), we always ask our clients to give us a call to let us know what they think of the completed monument. No matter how many previews and pictures you have seen of your completed monument, there is nothing quite like seeing it in person. The staff of Mike’s Laser Etching want to ensure that your loved one is honored with a beautiful, unique and flawless monument.

*Please Note: This does not apply to monuments purchased at a discounted price due to damage. When purchasing a monument from our clearance section, please be sure to review the listed damage to ensure you will be satisfied with the completed monument.  All clearance items are purchased as is. Any damage existing at the time of purchase does not qualify the monument for replacement or repair. If you are purchasing the clearance item without viewing it in person, we will be happy to forward pictures of all angles of the stone, pointing out all of the damage.