Upon the purchase of a monument from Sartin Memorials/Mike’s Laser Etching, you will have received a copy of our LIfetime Warranty. If at any time, you believe that you have an issue which should, or may be, covered under the lifetime warranty, we ask that you take the following steps to file a claim with us:
1. Take clear photographs of all of the damaged area, both up close and of the full monument.
2. Find your original purchase contract to reference.
3. Contact us to request a Memorial Damage Claim Form to complete. Below is a link which will take you to an example of the Memorial Damage Claim Form.
4. Complete the Memorial Damage Claim Form completely and forward to us, along with the photographs of the damage. These can be mailed to us at PO Box 184 St George’s, De 19733 or emailed to us at info@mikeslaseretching.com. (Please be sure to keep a copy of everything submitted if you are mailing your claim. Although we typically return all original photographs being used in the design process immediately, we will be retaining any photographs submitted with a damage claim for our own records.)
5. Contact us to verify that we have received the form and photographs no earlier then 24 hours after you have emailed and 7 days after you have mailed the form and photographs.
6. Allow us 30 days to review the claim form and photographs.
Mike's Laser Etching & Sartin Memorials 