Posts Tagged ‘clearance items’

Our monuments come with a guarantee that they will be installed into the cemetery in perfect condition*. We were contacted by Ms. Carroll regarding her son Sean’s monument, as there were scratches on the stone at the time of installation. Although our Setting Crew works diligently to ensure all monuments are handled with the up most care, there may from time to time be circumstances which are beyond their control in which something is missed. In these cases, we uphold our commitment to customer satisfaction by replacing the damaged monument.

Unfortunately, that was the case with Ms. Carroll’s monument. The moment Heather & Sara were notified of the issue, we took action to get it corrected as soon as possible. After determining that it would be more prudent to replace the monument, rather than attempt to repair the scratches, we immediately placed a marker, identical to the original one purchased, in line to be sandblasted and etched (Ms. Carroll’s monument design used a combination of both methods).

The replacement monument is below:

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After a monument is shipped out (for online sales) or installed (for local sales), we always ask our clients to give us a call to let us know what they think of the completed monument. No matter how many previews and pictures you have seen of your completed monument, there is nothing quite like seeing it in person. The staff of Mike’s Laser Etching want to ensure that your loved one is honored with a beautiful, unique and flawless monument.

*Please Note: This does not apply to monuments purchased at a discounted price due to damage. When purchasing a monument from our clearance section, please be sure to review the listed damage to ensure you will be satisfied with the completed monument.  All clearance items are purchased as is. Any damage existing at the time of purchase does not qualify the monument for replacement or repair. If you are purchasing the clearance item without viewing it in person, we will be happy to forward pictures of all angles of the stone, pointing out all of the damage.

Over the past decade, the amount of products available for online purchasing has increased from 20% to 98%. Even things that you would not think possible can now be purchased online. Everything from DVD’s to clothes to groceries can be purchased online and delivered to your door!

Monuments are no exception to this. Mike’s Laser Etching/Sartin Memorials offers monuments which are available for purchase online. Although there are some people who prefer to physically go to the monument dealer, many people prefer to contact us through email. 

When you choose to work with the monument dealer in person, you must take time out of your day to drive to the monument dealer’s office. Once there, you then sit in the office while the graphic artist designs the monument. When you work with us online, you simply provide us with the product number of the monument you wish to purchase, along with the information to be included on the monument and any design numbers you would like added. We will take the information and create a preview, which is then emailed to you for review. If there is something you are not satisfied with, you simply have to respond to the email with the changes you would made. The updates will be made to the preview and we will forward it to you for approval.

If there are several family members who have come together to purchase the monument, and who all want a say in what the monument looks like, designing the monument online is much more convenient then trying to find a time when everyone can make it to the office together. Each person can advise the graphic artist as to what they would like the monument to look like and the graphic artist can take all of the suggestions and create a preview which will best satisfy everyone involved. By working through email, each person can take their time to review the previews and talk with each other about what they like or don’t like.

In addition to the convenience of ordering a monument online, there is also a money aspect. All of our customers will notice that the prices we offer are lower than most other local or online monument dealers. We order our monument directly from Europe and Asia, rather than working with a wholesale dealer in the United States. By cutting out the “middle man”, we pay a lower price. This allows us to pass the savings on to our clients. We also frequently offer online specials and clearances, so it is always good to take a look at our website, http://www.mikeslaseretching.com, to see what specials we are currently offering.

No matter where in the United States you live, Mike’s Laser Etching/Sartin Memorials can work with you to create a unique and beautiful memorial for you loved one! Contact us today to get started on designing your monument!