Here at Mike’s Laser Etching/Sartin Memorials, approximately 75% of our total business is Online Sales. Although initially our sales were solely local, several years ago, our company as a whole decided that we wanted to offer our products, and the savings that come along with working with a Direct Granite Importer, which MLE/Sartin Memorials is. Typically, Monument Dealers in the United States, do not purchase their products directly from the quarries and manufacturers, causing the overall cost to increase, which then causes you, the consumer, to end up paying more. With MLE/Sartin Memorials being a Direct Granite Importer, we are able to offer a drastically lower end cost to our clients. Along with the savings, we are able to offer a higher quality product due to the employment of our Certified Graphic Artist, Sara and Heather. From the research we have done, we have found that we are one of only a handful of Monument Builders and/or Dealers in the United States who employ Graphic Artists. This allows us to create custom monuments, as well as custom designs to be placed on the monuments, in house. This allow us to provide the highest quality product, while also ensuring that the cost does not sky rocket simply because the client would like a custom monument or design.
Although so much of our business is online, we do still find that some clients are hesitant to order a monument online. Even those who purchase just about everything else online are often weary of ordering a monument from an online company. In order to reassure our potential clients, we have taken the following steps:
-Mike’s Laser Etching/Sartin Memorials is accredited through the Better Business Bureau and currently holds an A+ rating. You can view more information about our BBB rating at: http://www.bbb.org/delaware/business-reviews/monuments/sartin-memorials-in-saint-georges-de-22002606/
-Mike’s Laser Etching/Sartin Memorials is a certified member of Monument Builders of North America. To learn more about MBNA and what it means to be a member, visit: http://www.monumentbuilders.org/
-Mike’s Laser Etching/Sartin Memorials offers a Lifetime Warranty, (which can be reviewed at: https://sartinmemorialsblog.com/2013/09/10/mikes-laser-etching-sartin-memorials-warranty/), on all of our products and fully insures every monument shipment. To learn more about what to do when your monument is being delivered, visit our blog:
-Mike’s Laser Etching/Sartin Memorials requires that a Preview Approval Form be reviewed and signed by the client prior to processing any designs on the monument. Our Previews are created using a software which allows us to show our clients almost exactly what the completed monument will look like. (You can learn more about our Previews here: https://sartinmemorialsblog.com/2013/11/12/question-of-the-week-how-accurate-are-the-previews-that-you-provide-to-clients-does-the-finished-stone-actually-look-like-the-preview/) The Preview Approval Form ensures that our clients are happy with the final layout and design of the monument, as well as double checking that the spellings of names and the dates are correct.
We understand that purchasing an item online that costs more than just a book or a pair of shoes, but is also extremely important to you and your family, may not have initially occurred to you. However, if you want to ensure that you are receiving the highest quality monument, without having to pay outrageous amounts of money, working with Mike’s Laser Etching/Sartin Memorials is the way to go. We always go above and beyond to ensure that our clients are more than satisfied with their loved one’s Memorial Monument and would be honored to work with you and your family to create a beautiful and unique memorial monument.
For more information or to begin an order, please contact Sara Jordan at sara@mikeslaseretching.com or Heather Rice at heather@mikeslaseretching.com. You can also call our toll free number at 877-836-0332.
Mike's Laser Etching & Sartin Memorials 