Archive for September, 2013

It has recently been brought to our attention that some clients are having a hard time viewing the “Laser Fonts” page of our website at http://www.mikeslaseretching.com/laser_fonts.html

In order to ensure that all clients can view the available fonts in order to select the font that best fits the overall design they are looking for, we have included the font options below. Please review each font and advise which one you would like to see on your preview. If there are several fonts that you like and you are not sure which one to go with, please let us know and we will create and forward a preview using each of the fonts you’ve chosen.

We have also been informed that clients are having the same issue with being able to view the Laser Designs, Sandblasting Fonts and Sandblasting Designs. In order to ensure everyone can view these and choose from them accordingly, we will be posting each of these to a blog as well. Please look for these to be posted here on our blog within the next few days. In the meantime, if you need to view one of these pages and are unable to do so on the website, please contact us at info@mlestones.com and we will forward you the images to your email.

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For more information on our products, visit our website at http://www.mikeslaseretching.com and browse our inventory, clearance and special pages. You can also call us toll free at 877-836-0332 or email us at info@mlestones.com to obtain additional information or to request a FREE preview.

We hope to hear from you soon and look forward to working with you to create a beautiful, unique memorial monument for yourself and/or your loved one!

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Why does Mike’s Laser Etching & Sartin Memorials employ Graphic Artists, but other monument companies do not?

If you have worked with several different monument companies in an attempt to find the monument you want, at the price you are willing to pay, you may have noticed that Mike’s Laser Etching & Sartin Memorials does things a little differently when it comes to the design aspect of the monuments. Typically, when you contact a monument dealer, whether online or at an office local to you, you will speak with an owner or a sales representative. They will ask you to provide the details of the desired monument and will use these details to create what we call a “preview” of what the final product will look like. Some companies simply provide a hand drawn sketch, while others may provide a digital preview, which has been created on a computer.

When he first became the owner of Mike’s Laser Etching & Sartin Memorials, Mike Walter would provide his clients with a hand drawn sketch of the monument. This process worked well enough and allowed him to confirm with the client that the placement and spelling on the final monument were correct. However, as the years went by and he began to invest in more advanced systems, he found that the hand drawn sketches were no longer allowing the client to see what the company was now capable of creating. With thousands upon thousands of laser etched designs, drawing a rough sketch just didn’t work. Not only that, but it was around this time that he also began to offer his monuments to clients who were out of state. A hand drawn sketch was just not possible with these clients.

Initially, when Mike began to search for a Graphic Artist, it was his intent to have them create a digital preview of the monument, using the information provided by the client. Although most monument dealers cannot justify hiring a Graphic Artist and paying their salary, Mike knew that it would be worth it in the long run. When Mike hired Heather, her job was to simply create the preview for the clients, making any changes necessary. This not only allowed for a much more accurate preview of the final monument design, it also allowed clients to easily share the design with their friends and family. This is what Mike had hoped for when he hired a Graphic Artist. However, once Heather began working with Mike, she took the design aspect to a whole new level, much more than Mike had ever thought possible.

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An example of a preview.

Today, Heather is the Senior Graphic Artist at Mike’s Laser Etching and there are currently two other Graphic Artists employed as well.  Not only do the Graphic Artist’s create the monument previews for clients, they also offer custom designed monuments and custom laser etched designs with the purchase of a monument. Because Mike works with granite wholesalers overseas, he is able to take a digital monument design-made the exact size, shape and color specified by the client- and forward it the wholesaler to be created. Although these custom monuments may take longer to be completed than a monument that is currently in stock, the cost does not increase. All of the monuments offered by Mike’s Laser Etching & Sartin Memorials are shipped to the main office in Delaware directly from the granite wholesaler. This essentially “cuts out the middle man”, allowing a lower overhead, which in turn allows us to offer a lower price to our clients. This is the same for both in stock monuments and custom ordered monuments.

If a client contacts us and would like a custom design on their monument, there is no additional cost. This is completely due to the fact that we have Graphic Artists on staff. Typically when ordering from a monument dealer, if a client would like a custom design, the monument dealer must contact an outside company to have the design created. Therefore, the client would then have to pay for the creation of the design. This is not necessary at Mike’s Laser Etching & Sartin Memorials. Whether the client is purchasing a standard flush marker (24″ x 12″) or a large upright monument, the design is typically included in the purchase price of the monument. We have had clients request a large variety of custom designs, which our Graphic Artists have not only created, but have enjoyed creating, as Graphic Design is their passion. Whether it is creating an entire landscape scene, using only a few specific details, or taking a photograph of a person and placing them somewhere completely different, doing something they were not originally doing, we can do it all. If you can imagine it, Mike’s Laser Etching & Sartin Memorials can create it!

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An example of our Preview Approval Form, which must be signed by the client prior to the laser etching or sandblasting of the monument.

Here at Mike’s Laser Etching & Sartin Memorials, we take pride in offering our clients unique, beautiful, high quality memorials for their loved ones, at affordable prices. We know that our clients are grieving and we do everything in our power to make the process of creating a memorial as easy as possible. We take pride in our products and work diligently to ensure that every client is 100% satisfied with not only their monument, but with the service they received from us as well. 

YOU ARE OUR PRIORITY!

Visit our website http://www.mikeslaseretching.com to browse our inventory, see examples of our custom orders and to learn more about the laser etching and sandblasting processes. Give us a call at 877-836-0332 or send us an email at info@mlestones.com to get started today!

The completed monument for Angel Reil

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The completed front of the monument for Deidre K. White (aka Deidre K. Jacobs):

 

 

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The completed back of the monument for Deidre K. White (aka Deidre K. Jacobs):

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If you are concerned about placing an order online, or you have had problems with the quality of another company’s products, please be sure to read our Memorial Warranty! There’s no better way to ensure our client’s are satisfied than offering a warranty to repair or replace any issues with their monument!
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Our monuments come with a guarantee that they will be installed into the cemetery in perfect condition*. We were contacted by Ms. Carroll regarding her son Sean’s monument, as there were scratches on the stone at the time of installation. Although our Setting Crew works diligently to ensure all monuments are handled with the up most care, there may from time to time be circumstances which are beyond their control in which something is missed. In these cases, we uphold our commitment to customer satisfaction by replacing the damaged monument.

Unfortunately, that was the case with Ms. Carroll’s monument. The moment Heather & Sara were notified of the issue, we took action to get it corrected as soon as possible. After determining that it would be more prudent to replace the monument, rather than attempt to repair the scratches, we immediately placed a marker, identical to the original one purchased, in line to be sandblasted and etched (Ms. Carroll’s monument design used a combination of both methods).

The replacement monument is below:

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After a monument is shipped out (for online sales) or installed (for local sales), we always ask our clients to give us a call to let us know what they think of the completed monument. No matter how many previews and pictures you have seen of your completed monument, there is nothing quite like seeing it in person. The staff of Mike’s Laser Etching want to ensure that your loved one is honored with a beautiful, unique and flawless monument.

*Please Note: This does not apply to monuments purchased at a discounted price due to damage. When purchasing a monument from our clearance section, please be sure to review the listed damage to ensure you will be satisfied with the completed monument.  All clearance items are purchased as is. Any damage existing at the time of purchase does not qualify the monument for replacement or repair. If you are purchasing the clearance item without viewing it in person, we will be happy to forward pictures of all angles of the stone, pointing out all of the damage.

Completed monument for Wilmer E. “Bill” Milburn:

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